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Future Organization Report 2020

The Future Organization Report 2020 shows the status of the agile transformation of companies in Germany, Switzerland, and Austria.

As part of the data collection process, 21 qualitative interviews with top decision-makers from ten industries whose companies are already on the way to the agile transformation were conducted. Ten of the interview partners already participated last year. The survey participants actively promote the implementation of the agile transformation or are in charge of this process.

In addition, data was collected from 449 managers and employees as part of a quantitative online survey. Of these individuals, 284 work in Germany, 66 in Austria, 89 in Switzerland and ten in other countries. A requirement for participating in the survey was that the companies have already adopted an agile approach, or that those surveyed can draw on direct experience using agile work methods.



Key results

1. Agility is no longer seen as just a trend but as the basis for the company’s future growth
2. With an average value of 5.5, perceived agility is significantly higher than the value from last year’s sample (4.7) (On a scale from 1 (= Totally disagree) to 7 (= Totally agree)).
3. The proportion of people who consider their companies to be very agile rose from 27.5 to 40.9 percent. Similarly, the proportion of managers and employees who consider themselves very agile increased from 40.8 to 64.1 percent compared to the previous year.
4. Agility is strongly related to a company’s performance, customer orientation, skill development, empowerment, and work satisfaction. In this context, the connection between “doing agile” and “being agile” is very important.
5. The agile mindset consists of the four dimensions Collaborative Exchange, Iterative Value Creation, Empowered Selfguiding and Learning Spirit. 71.5 percent of participants described themselves as having a very agile mindset.
6. 71.1 percent of those surveyed indicated that knowledge about customer needs gave them a strategic advantage.
7. Two-thirds of those surveyed state that customer satisfaction is regularly and systematically measured in their company.
8. 57.8 percent of those surveyed reported a high degree of psychological safety, with 35.5 percent reporting a very high degree of psychological safety. 47.7 percent are willing to take risks within their company.
9. 86.1 percent consider the rapid development of skills, adjusting to new environments and the collection of information as very important factors. However, only about half of those surveyed (55.7%) use professional development activities in an agile context to turn these factors into reality.
10. Agile companies feel that they are better prepared for the challenges posed by the COVID-19 crisis, and they were better able to manage the switch to the new way of working.

Authors from University of St.Gallen

Project Team from Campana & Schott

Prof. Dr. Christoph Peters, Assistant Professor,
Institute of Information Management
Karen Eilers, Research Associate
Benedikt Simmert, Research Associate
Prof. Dr. Jan Marco Leimeister, Director,
Institute of Information Management
Christian Schmid, Manager
René Kräling, Senior Consultant
Marco Wick, Director
Anna Adler, Director


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